Must use promotional value in one visit on services stated on vendor page.

STANDARD TERMS FOR GROUCHERZ

The following restrictions apply to every voucher offered for sale at a minimum 50% off, unless otherwise specified in the individual voucher:

  • Print voucher (showing unique code) or show voucher digitally on your mobile device at place of business to redeem voucher amount.
  • Voucher Expires 6 months from purchase date.
  • Voucher is not valid with any other offers or promotions.
  • Limited use may apply.
  • The voucher has no cash value and no cash back will be given.
  • Merchant is solely responsible to purchasers for the care and quality of the advertised goods or services.
  • Must use promotional value in one visit on services stated on vendor page.
  • For additional usage policy kindly visit the vendor page on our website.
  • Must be used prior to expiry date for full discount.
  • After expiry date, value originally paid will still apply.
  • May be purchased as a gift.
  • Does not cover tax.
  • Does not cover gratuity and where applicable a minimum of 15% on the full amount of the pre-discounted bill is always appreciated!

Please review vendor policy for each Groucher on the website for further restrictions.

HOW DO I GET INVOLVED AND MAKE IT WORK FOR ME.

1.  Periodically we send all our registered users new deals. We send them to the platform that each user has so chosen. Your inbox, pad or smart phone. If you miss a deal, panic not as they remain on our site for an ongoing period or until they display the OUT OF STOCK sign.

2.  If the deal suits you then hit the “add to cart” button and follow the simple instructions. Within no time it’ll be like riding your first bicycle.

3.  Voila…that’s it! Within minutes of your purchase, we’ll email you a confirmation of your order. You will then see, on the Groucherz website screen, how to “download” your voucher. Once you download the pdf voucher, you have 2 choices… Print the voucher or keep the digital voucher on your handheld device for redemption at the chosen business. Enjoy your savings.

SO FIRE AWAY WITH YOUR QUESTIONS AND WE’LL GIVE THE HONEST ANSWERS.

Before I sign up, are there any costs involved?

Absolutely not, as it’s totally FREE to you the user.

If I sign up, is my personal information safe?

We will only share your name and contact information with the merchant. We will never share your personal information with anyone else. You can check out our complete Privacy Policy here.

What else do you guys have happening that may save me more money?

We are always on the look out to generate savings and for many years we have been doing just that and will strive to continue to do so. Groucherz are always winners and you can keep updated with all our happenings by checking us out on our website www.groucherz.com and on many Social Media Platforms.

I just signed up and bought my first Groucher, what now?

Within minutes of your purchase, we’ll email you a Groucher to print or store on your handheld device prior to using it at the business you’ve chosen. To view all your purchases, you can also check your account under “Orders.”

What happens if I make a purchase and I fail to receive a voucher?

We would suggest you check your Junk / Spam email folders. It’s possible your Groucher is there and waiting for you! If so then please un-junk us, or it may happen again. Alternatively, you may want to log onto your  Groucher account, click on Downloads, and in the Download column click the Groucher you wish to print.

What is to stop me from printing multiple vouchers?

There’s nothing to stop you from printing more copies than you’ve purchased. The problem being is it’s dishonest and you’re attempting to cheat the system. So what’s the point, as the merchant and Groucherz have a system in place that will only allow one voucher per purchase to be redeemed? Once the unique code is redeemed, it is no longer valid.

I recently registered but can’t find any offers in my city. Why not?

Remember that Rome wasn’t built in a day. The success of Groucherz is all dependent upon the number of buys. The number of buys is dependent upon the number of registered users so our advice is to tell all your family and friends to register in your city not forgetting it’s totally safe and totally free. When the merchants see the demand, we’ll be there to get the best deals to send to our registered users.

When I purchase how do I get charged?

Once your purchase is complete, you have the choice to use either a credit/debit card or your PayPal account.

If I’m not happy with the merchant and his goods or service, do I have any re-course?

Firstly, all merchants who sign an agreement with us are checked out for being solid and upstanding in the community. Yes, we’ve no doubt we’ll come across some who try to split the fine line and if we feel they are not performing in the true sense of being reasonable, they will be eliminated from the program. That may not solve your issue so all we ask is to inform us at info@groucherz.com and we’ll arbitrate to the best of our ability. Long term our customers are our priority and we’ll do what we have to do to make sure you’re happy….Guaranteed.

Are there any unknown or unseen restrictions?

The terms and conditions are often displayed within the Groucher, but the general conditions that apply to all Groucherz are displayed in the standard Terms and Conditions of Use. Most Grouchers are instantly redeemable and some merchants may request you show I.D.

  • Print voucher (showing unique code) or show voucher digitally on your mobile device at place of business to redeem voucher amount.
  • Voucher Expires 6 months from purchase date.
  • Voucher is not valid with any other offers or promotions.
  • Limited use may apply.
  • The voucher has no cash value and no cash back will be given.
  • Merchant is solely responsible to purchasers for the care and quality of the advertised goods or services.
  • For additional usage policy kindly visit the vendor page on our website.
  • Must be used prior to expiry date for full discount.
  • After expiry date, value originally paid will still apply.
  • May be purchased as a gift.
  • Does not cover tax.
  • Does not cover gratuity and where applicable a minimum of 15% on the full amount of the pre-discounted bill is always appreciated!

Can I give my paid Groucherz to a buddy for them to use?

You most certainly can unless the merchant has specifically stated otherwise. They may need to see I.D. and log the details of the user as maybe the user should not be using it…hope you get where I’m coming from! Maybe it’s stolen.

What happens if my Groucher expires?

When a Groucher reaches the stated expiration date, it loses its promotional value, which is the total amount you would have received in services or products. Don’t worry! You can still redeem an expired Groucher for the price that you paid for it as long as the gift certificate laws in your state require it. See Terms and Conditions.

What's your refund policy?

Groucherz strive to ensure your satisfaction with both the promotions we feature and the businesses we represent. We handpick each featured business to tailor to your wants and needs. If we don’t meet that promise to you, we want to make sure that you’re satisfied with your Groucher experience. If you had a negative experience with a business we featured, please let us know. We would be happy to look into your specific situation and see what we can do about it but you must inform us in writing via email at info@groucherz.com.

I bought a Groucher and the business has closed. What happens now?

If the business you bought your Groucher for has closed during the first 90 days after purchase, you’ll be offered a refund or Groucher credit for the cost of your purchase.

I want to buy today's deal - how do I get it?

Just click “add to cart” before the offer ends or sells out. We’ll charge your card and send you a link to print your Groucher or save it to your hand-held device. Invite your friends to make purchases and “the more the merchants see, the newer Grouchers there’ll be.”

I’m really confused with the fine print saying ``Limit 1 per person`` and ``May buy multiples as gifts.`` Can I buy vouchers as gifts to myself and use more than one?

No. If the fine print says this, you can only redeem one yourself as that Groucher will be registered for use to your name. Also note that each registered user can only buy 1 x Groucher per business per 30-day cycle.  If you want to buy more than one and the system allows such, then you will have to give them away as gifts to other people and the business may request I.D. from them to eliminate theft.

Do I need to use my Groucher the same day I buy it?

No. In fact, some vouchers cannot begin to be used until the day after your purchase. If the Groucher is able to be used the same day, it will be specified in the deal’s fine print under Instant Groucher! The Instant Grouchers are specifically for same day use. We would offer deals that day for businesses looking to fill empty seats instantly.

Can I combine my Groucherz with other offers or specials?

No, not unless the Groucher fine print specifically states otherwise.

How much sales and use tax should be charged when a Groucher is redeemed?

States and cities often have varying complicated sales and use tax laws that may be confusing to you. Factors such as where you live, where you redeem your Groucher and for what goods or services you redeem it may affect how the Groucher is treated for purposes of taxation. It is every merchant’s responsibility to collect and remit tax as required by applicable law.

Am I charged as soon as I buy my Groucher?

Yes, your credit card will be charged immediately upon purchase. Once the purchase is approved your Groucher will be sent electronically. Prior to purchase check to see if the electronic Groucher is valid at the place of business instantly.